Privacy Policy.

Privacy Policy

Personal information provided or collected via our website, or other methods of contact, will be treated confidentially and dealt with in accordance with this Privacy Statement and our website’s Terms and Conditions of Use. Any personal data you provide to us will be used by us to deal with any enquiry you make through our website, or other methods of contact, to provide any services which you ask us to provide. We may also add your details to our database. We will not use these details to contact you with any information other than in relation to your enquiry and related services we are delivering on your behalf.

If you follow a link to another website this privacy statement will not apply. You are advised to check the privacy policy of the website in question.

1. Introduction

1.1. Total Case Management whose registered office is Office C5, Frodsham Business Centre, Bridge Lane, Frodsham, WA6 7FZ takes the privacy of your information very seriously. This policy explains how and for what purposes we use the information collected about you via our website site (referred to below as the “Site”) or other methods of contact. Please read this privacy policy carefully.

1.2. By using the Site and any services we offer via the Site, you are agreeing to be bound by this policy in respect of the information collected about you.

1.3. If you have any queries about the policy, please get in touch with us by using the contact details set out on the Site or by telephone and we will do our best to answer your questions.

2. Personal information collected

2.1. We may collect the following personal information from you via the Site:

2.1.1. Name and date of birth;

2.1.2. Email address and telephone number.

2.2. Although it is not compulsory to give us this information, if you do not then we my not be able to provide you with the full range of products and services the Site has to offer.

2.3. Records of notes, photos and videos evidencing your progress. These are not shared without your permission.

3. Use of this information

3.1. The information will be used by us in to:

3.1.1. Communicate with you on any matter relevant to our products and services;

3.1.2. Send you information about our products and services;

3.1.3. To obtain your view or comments on the services we provide;

3.1.4. To help us plan any other promotional activity.

4. Sharing this information

4.1. With your permission information about you is shared with relevant team members and third parties such as, but not limited to, Solicitors, Physiotherapists, Occupational Therapists, SALT etc. the information is shared to enhance and promote your rehabilitation ensuring a holistic approach to your rehabilitation is achieved.

4.2. Information will only be shared with the parties in 4.1 once a consent form has been signed.

4.3. You can withdraw your permission at any time by sending an email to

4.4. Other than as set out above, we will not disclose any of your personal information without your permission unless we are required by law to do so (for example, if required to do so by a Court Order or for the purposes of prevention of fraud or other crime.

5. Information automatically collected from your computer

5.1. Log files/IP address: when you visit the Site our web server automatically records your IP address. This IP address is not linked to any of your personal information. We use IP addresses to help us administer the Site and to collect demographic information for aggregation purposes.

5.2. We may also gather non-personal information (from which we cannot identify you) such as the type of internet browser which we use to provide you with a more effective service.

6. Information about other products and services

6.1. From time to time we may send you information about our Services which we think may be of interest to you.

6.2. You can tell us to stop this at any time by emailing

7. Changes to your details

7.1. We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied to us, please contact us via email to

8. Use of forums or social media

8.1. The Site may from time to time include forums, message boards social media and/or groups on which you can post information. Any information that you post in these areas becomes public information and you should always be careful when deciding to disclose your personal details as part of that information.

9. Security

9.1. The internet is not a secure medium. However, we have implemented technology and policies to safeguard your privacy from unauthorised access and improper use. All information you provide to us is stored on UK based secure servers using industry standard security and firewalls to provide safeguards in connection with the collection, storage and disclosure of your information.

10. Linking to third party websites

10.1. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our Site and recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.

10.2. In addition, if you linked to this Site from a third-party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third-party site and recommend that you check the policy of that third- party site and contact its owner r operator if you have any concerns or questions.

11. Transferring your information outside of Europe

11.1. If you use our services whilst you are outside of Europe, your information may be transferred outside of Europe to provide you with those services.

11.2. As part of the services offered to you through the Site, the information you provide to us may be transferred to countries, outside of the European Union (EU). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU or one of our service providers is in a country outside of the EU. These countries may not have similar data protection law to the UK. If we transfer your information outside of the EU in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy.

12. Contact us

12.1. If at any time you would like to contact us with your view about our privacy policy, or with any enquiry relating to your personal information, you can do so by sending an email to us at