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What we do

Case management for complex clinical needs

We provide a person-centred service which co-ordinates care, rehabilitation and support for individuals and their families.
Service user with carer
Case managers sat on bench in park talking

Our case management services

  • Comprehensive initial assessment
  • Individualised case management and care planning
  • Support plans and risk assessments
  • SMART goal setting within rehabilitation programmes
  • Coordination with healthcare, social care, voluntary, and private sector professionals
  • Monitoring and evaluation of rehabilitation progress
  • Chairing and attending client, multidisciplinary, and case conferences
  • Recruitment, induction, and supervision of support workers
  • Regular support staff reviews
  • Guidance for clients and families throughout the litigation process
  • Family support and education
  • Client advocacy
  • Brain injury education

Our commitment to each client

We deliver a professional, efficient, and compassionate service tailored to each client’s unique needs. We are committed to maintaining privacy, dignity, and individuality while responding sensitively to changing circumstances and goals.

Service user on water activity day out
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CQC Rated Good

Our Professional Affiliations

We are proud to be associated with a number of leading professional organisations and accreditation bodies. These relationships enable us to access the latest guidance, research, and best practice within rehabilitation and case management, ensuring that the support we provide is safe, effective, and tailored to the needs of every client.

Our affiliations reflect our commitment to professional excellence, continuous learning, and high standards of care.

We provide specialist case management services across the North West and North Wales
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Total Case Management Limited (Company number 05404216). Registered office: Brimstage Hall, Brimstage Rd, Birkenhead, Wirral CH63 6JA

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